I would not recommend Les Mariannes Wellness Sanctuary. Like other reviewers have pointed out, the “place is cheating people” and are “not professional at all”. I too feel like I have been “cheated by a greedy and deceiving person”.
I signed up for the Cleanse and Detox 28-day program and paid an additional $2000 (for a total of $7400) for additional counseling to deal with mental health issues. I actually left more depressed than when I walked in after spending so much money and achieving minimum results.
Shortly after my second week there another visitor had brought it to my attention that I was not getting the treatments I paid for so I emailed the director, Dr Siddick, a complaint. While the situation was rectified, it was disheartening to realize I was being cheated and had to point it out, especially after forking over a good portion of my savings thinking I was getting the “structured program” I had been promised.
Dr. Shakun was my main counselor during my stay. She went on vacation the last week I was there and didn’t even bother to tell me she was leaving, no good-bye…no good luck, she just disappeared. The sad part is I had to find out from another patient. She also did not bother to set up any additional counseling appointments with the other doctors. This meant I received zero counseling my last week there. The week I needed it most. This also meant I essentially I paid $2000 for seven counseling sessions that did not help me set up the solid goals I had hoped for. My impression of her is that she is uncaring, not trustworthy, and talks out of two sides of her mouth. When I confided in her that I had brought a bag of snack sized Snickers to my room she assured me it was okay and even validated it further by saying even she eats a burger once a week but, when I expressed concern that I was not losing weight she reported to Dr. Siddick that I “had Snickers in my room!!” and that she had warned me about attending a wedding that served a meal that was out of my diet plan. The fact is, I had an equivalent of one Snickers in the four weeks I was there and on the day of the wedding (where I indulged on the traditional seven curries), I fasted the entire day leading up to the meal. I hardly doubt either of these incidents impeded my weight loss. In the end, Dr. Siddick blamed me for not meeting my weight loss goals because I was “snacking”, demanding larger portions and eating too much food!! The truth is, I complained only one time about portion size the first week I was there because I had missed lunch and didn’t get enough for dinner. Apparently, from that day on, they increased my portion sizes and I had no idea. The funny thing is, I turned away soups and fruit plates quite often. As a matter of fact, I even questioned the kitchen staff twice when they delivered me a flan-like dessert. I can’t imagine what my results would have been if I ate everything that was actually given to me. The bottom line is, I TRUSTED they were controlling my caloric intake as they clearly understood weight loss was another one of my goals but they weren't. In the end, Dr. Siddick blamed me and said I should have known I was eating too much! He is an ego-maniac with little integrity. He is a champion at not taking responsibility for his own actions and will point to everyone else, particularly the patient (me) and his staff, for his short-comings. To make the story even more unbelievable, he told a patient “not to listen to me because I was a liar and I was not losing weight because I was eating snacks in my room.” Unprofessional and unethical. When confronted about discussing my case and speaking untruths about me, he said nothing. Dealing with him actually triggered PTSD from my last marriage to a narcissist putting me in an even worse mental state.
This sanctuary also treats patients with addictions. The first couple of weeks there were only a couple of people in rehab but I didn’t feel uneasy with this other then when one of the male patients entered my room without my permission. He apparently was “looking for his friends”. I partially blamed myself for not locking my door but, on the other hand, residents should know they are not to enter other residents rooms uninvited, especially of another gender. During my last week there, more (male) patients were admitted. That is when things became seriously uncomfortable. One evening, a male patient entered the sauna while I was using it during my scheduled time. At the same time, two other male patients were using the hammam next to the sauna leaving me with three men in a somewhat isolated area. As a result of this incident, I declined to use the “hydro zone” for the rest of my stay for safety and security reasons.
Cleanliness and safety are two of my non-negotiables.
You won’t receive the service or the amenities you would expect from a “luxury” resort here. I requested my room to be cleaned only a couple of times when I was there and when I did ask for it to be cleaned, they merely emptied my trash and replaced my towels with new (stained) towels. A complaint to one of the staff members resulted in immediate correction, but it is something I should not have to address in a so-called “luxury” resort while I am trying to de-stress. I also had to point out there was mold in my shower, which also was immediately corrected, but again I am supposed to be at a place detoxing, mold in my bathroom is unacceptable and is not something that I should need to notify the staff about. It is called maintenance. The rooms are small, with a small shower stall, and are very basic. A pricey upgrade may give you a little more space, a better view and a desk, but that is about it. There are no TVs in the room. There is a TV and game room with a pool table but it is on the other side of the resort where the rehab patients spend a good portion of their time. The rehab patients also spend a good portion of their time in the smoking section which is in the center of the resort so you can hear them talking late in the night as it echoes in the corridor. The gym has a nice treadmill and elliptical machine but the rest of the equipment is dated. Little details like a water cooler or towels in the gym or by the pool were missing.
On a positive note, I will say, although the resort is far away from everything, the views are amazing and the sunsets are spectacular. In addition, the majority of the staff members, most notably: Corrine (reception), Sebastian I(kitchen and nurses station), Raj (housekeeping), Moshin (Yoga instructor), Bonnie (acupuncturist) and Kaviraj and Vanessa (spa treatments) were first class all of the way. A few of them have even stayed in touch with me to see how I am doing unlike the doctors in the facility who didn’t even bother to “discharge” me. Those mentioned in a positive light are the ONLY reason I am not giving a “1” rating to this poorly managed facility. It is unfortunate because, the place has a lot of potential if it were not run by greed.
Please know I am not embellishing any of this information. I am an avid traveler and have hundreds of reviews on TripAdvisor as well Booking and it is rare I give a bad review. I could go on and on about other incidents that happened while I was there, particularly on the rehab side, but I think I have said enough. I agree with the other reviewer that said the price is too high for what is offered and I would also advise you avoid using the services here. It might be nice as a weekend getaway if you are passing through, a massage by Kaviraj or Vanessa is a must, but I truly hope this review, despite what the doctors at Les Mariannes may promise you, encourages you to spend your money somewhere else if you are looking for a week or more wellness plan.